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Complaint Summary Resolution Communication Template
This document acknowledges to the complainant the complaint has been received, you consider the complaint to be resolved and if the complainant decides that they are still dissatisfied, they may refer the complaint to the FOS.
When you consider a complaint to be resolved within the timescale, you must send this document to the complainant, which can be tailored and used for different complaint types.
DISP 1.5 https://www.handbook.fca.org.uk/handbook/DISP/1/5.html).
This document has been updated to incorporate Consumer Duty regulatory guidelines. 09/23
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