Complaints Policy

Complaints Policy
This document demonstrates and evidences how your businesses handles and resolves complaints in respect of your activities with your clients.

You must be able to outline how your business adheres to the rules and guidance set by the FCA under their DISP Sourcebook in respect of complaints, to evidence understanding of the rules and guidance set out and ensure clients are treated with fairness and courtesy.

This document has been updated to incorporate Consumer Duty regulatory guidelines.
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