Complaints Register

Complaints Register
This register evidences all complaints received and timescales in which they were resolved, in adherence with DISP.

Record Keeping for complaints is a requirement under the DISP Sourcebook and is reported in your RegData return. Businesses must retain all complaints received for a minimum of 5 years (DISP 1.2).

Document updated March 22 with minor changes to formatting.

This document has been updated to incorporate Consumer Duty regulatory guidelines. 09/23
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