NACFB Initial Response Letter Template (DCA Only)

NACFB Initial Response Letter Template (DCA Only)
Please note that this initial response letter template provides an adjusted version of the current complaints initial response letter template available for members via the NACFB document library. The content recorded within this template is only applicable to motor finance complaints made between 17 November 2023 and 25 September 2024 where DCAs have been applied. All other regulated complaints handling should be conducted in line with the current DISP rules and following the processes set out within the current NACFB complaints handling templates and letter templates.
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