NACFB Acknowledgement of Temporary Rule Changes (DCA Only)

NACFB Acknowledgement of Temporary Rule Changes (DCA Only)
Template letter that can used to confirm the temporary rule changes to motor finance complaints to your complainant. The changes came into affect on the 11th January 2024. The Financial Conduct Authority (FCA) announced temporary complaints handling rules in relation to complaints made about motor finance agreements where a discretionary commission arrangement was in place.
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